Return and Refund Policy – CHEFLI STORE
1. Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, and in the same condition that you received it.
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It must be in its original packaging.
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Proof of purchase or order confirmation is required.
Certain items are non-returnable, including:
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Perishable goods
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Personalized or custom products
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Health and hygiene products
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Items marked as final sale
2. Return Process
To start a return, please contact us at:
Include your order number, full name, and a brief explanation of the reason for your return.
Once your return request is approved, we will provide instructions on how and where to send your item. Items sent back without approval will not be accepted.
3. Shipping Costs for Returns
Customers are responsible for all return shipping costs unless the return is due to:
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A defective item
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An incorrect item sent by us
We recommend using a trackable shipping service. CHEFLI STORE is not responsible for any lost or damaged return shipments.
4. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are processed to your original method of payment.
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Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
5. Exchanges
We only replace items that are defective or damaged.
If you need to request an exchange, contact us at support@cheflistore.shop.
6. Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, the order may have already been processed or shipped.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: support@cheflistore.shop