Shipping Policy – CHEFLI STORE

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days.
If there is a significant delay, we will notify you via email.

2. Shipping Times

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • Europe: 10–20 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of the world: 10–25 business days

Delivery times may vary depending on location, customs clearance, and carrier delays.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout.
We may offer free shipping promotions occasionally.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
Tracking information may take 24–72 hours to update.

5. Wrong Address Disclaimer

Customers are responsible for ensuring that the shipping address provided is correct.
If the address is incorrect and the package is returned or lost, we cannot offer refunds.

If you need to change your address, contact us immediately at support@cheflistore.shop.

6. Lost or Delayed Packages

We are not responsible for delays caused by customs or shipping carriers.

If your package is significantly delayed or appears lost, contact us and we will assist in locating it.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item

  • Description of the issue

We will send a replacement or issue a refund.

8. International Shipping & Customs

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Additional fees charged by your country

These charges are the responsibility of the customer.

9. Return Shipping

For return instructions, please refer to our Return and Refund Policy.

10. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: support@cheflistore.shop